For Wrong product/colour, incorrect
description and missing accessories delivered to you, the merchandise should be
unused to provide replacement.
For “Dead on Arrival” of installable products,
returns are going to be accepted as long as the merchandise was installed by
Brands authorised service centre.
If you report an issue
with your Air Conditioner, Refrigerator, Washing Machine or Microwave, In
between 7 days we may schedule a technician visit at your location. On the
basis of the technician's evaluation report, we will provide resolution and
after 7 days brand will responsible for any technical issue.
There might be certain circumstances beyond
our control where you'll receive a damaged / defective product or a product
that's not an equivalent as per your original order. We'll replace the
merchandise for your satisfaction at without any extra cost. In such
circumstances, before using the merchandise, please get in-tuned with our
Customer Service Team who will guide you on the method for an equivalent.
The return process of the merchandise is often
restricted counting on the character and category of the merchandise.
If for a few reason we are unable to replace a defective or damaged product, then we'll refund the Amount towards your order back.
Note
Ø All items to be returned must be in their original condition alongside the subsequent
Ø Original Order Invoice
Ø Serial Number/IMEI of the merchandise being returned should be match with our system.
Ø Please keeps the item in its original condition, original packaging, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
Ø All Apple products (smartphones, MacBook’s) must include a DOA or defective certificate from a Brand Authorized Service Centre.
Ø Products like Smartphones and Laptops must include
a DOA or defective certificate from a Brand Authorized Service Centre
Non-Returnable
Mobile Phone accessories like screen guards, screen protectors and tempered glass. All console games and PC games that are labelled as non-returnable on their product detail pages.
For returns as per category is defined below:
|
Product/Category |
Return Period and
Exceptions |
|
Mobiles
and Tablets |
|
|
Mobiles |
07 Days, Replacement only |
|
Mobile & Tablets
Accessories |
07 Days, Replacement only |
|
Tempered glasses, Screen protectors and
Screen guards are non-returnable. |
|
|
Tablets |
07 Days; Replacement only |
|
Computers
and Accessories |
|
|
Laptops |
07 Days; Replacement only |
|
Software |
Software products are not eligible for
returns/ replacements. |
|
Printers |
07 Days; Replacement only |
|
Computer Speakers, Computer Accessories,
Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet
Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse
& Mouse Pads |
07 Days; Replacement only |
|
Cameras,
Audio and Video |
|
|
Product/Category |
Return Window and
Exceptions |
|
Cameras DSLR Cameras, Point & Shoot Cameras,
Photo Storage Devices, Lenses |
07 Days; Replacement only |
|
Headsets |
07 Days; Replacement only |
|
Television
and Audio |
|
|
Home Theatre |
07 Days; Replacement only |
|
Sound Bar |
|
|
Specialty Speakers |
|
|
Multimedia Speakers |
07 Days; Replacement Only |
|
Televisions |
07 Days; Replacement Only |
|
Home
and Kitchen Appliances |
|
|
Air Coolers, Air Conditioner, Refrigerator,
Washing Machine, Dishwasher, Microwave |
07 Days; Replacement only |
|
Personal
Care and Grooming |
|
|
Epilators, Shavers and Trimmers, Hair Dryers
& Stylers |
07 Days, Replacement only |
Exchange for Free Gifts
Free gifts given with any of the merchandise purchased from the web site won't be exchanged and/or covered under any quite warranty.
It is expressly as long as if any Products
aren't available with the entity for an exchange, the money shall be refunded
to the User in accordance with the Refund Policy of the corporate as began
herein.
